Legal

Privacy Policy

How Gigabound collects, uses, and protects your personal information in accordance with Australian privacy law.

Effective date: 20 May 2026

Gigabound (ABN 95 244 132 351) ("we", "us", "our") is committed to protecting the privacy of the personal information we collect. This Privacy Policy explains how we handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

  • -Names and job titles
  • -Email addresses (business and personal)
  • -Phone numbers
  • -Company names, ABNs, and business information
  • -Website analytics data (IP addresses, browser type, pages visited)
  • -Information provided through our contact forms
  • -Communication records between you and Gigabound

We collect personal information directly from you when you interact with our website, fill out forms, communicate with us, or engage our services. We may also collect information from publicly available sources and third-party data providers for the purposes of B2B lead generation on behalf of our clients.

2. How We Use Your Information

We use personal information for the following purposes:

  • -Service delivery: To provide our B2B lead generation, cold email, and telemarketing services to clients
  • -Communication: To respond to enquiries, provide support, and communicate about our services
  • -Marketing: To send marketing communications where you have provided consent or where permitted by law
  • -Improvement: To analyse website usage and improve our services and user experience
  • -Legal compliance: To comply with applicable laws, regulations, and legal processes

3. Disclosure to Third Parties

We may share personal information with the following categories of third parties where necessary to deliver our services:

  • -CRM platforms: HubSpot, Salesforce, Pipedrive for managing client relationships and prospect data
  • -Email platforms: Instantly.ai, Smartlead for campaign delivery and management
  • -Data providers: Apollo.io, Clay, LinkedIn Sales Navigator for prospect research and enrichment
  • -Analytics services: Cloudflare for website analytics and performance monitoring
  • -Professional advisors: Accountants, lawyers, and other professional advisors as required

We do not sell personal information to third parties. We only share information as necessary to provide our services or comply with legal obligations.

4. Overseas Disclosure

As part of our operations, personal information may be disclosed to recipients located outside Australia, including:

  • -United States: We operate US-targeted cold email campaigns and use US-based service providers including CRM platforms, email delivery tools, and data enrichment services
  • -Other jurisdictions: Some of our cloud-based tools and service providers may process data in jurisdictions where their servers are located

In accordance with APP 8, before disclosing personal information to overseas recipients, we take reasonable steps to ensure that the recipient does not breach the APPs in relation to that information.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

  • -Encryption of data in transit and at rest
  • -Access controls and authentication requirements for all systems
  • -Regular security reviews and updates of our systems and processes
  • -Use of reputable, enterprise-grade third-party service providers
  • -Destruction or de-identification of personal information when it is no longer needed

6. Access and Correction

Under the APPs, you have the right to:

  • -Access the personal information we hold about you
  • -Request correction of any inaccurate, out-of-date, incomplete, irrelevant, or misleading information
  • -Request deletion of your personal information, subject to our legal obligations

To make a request, please contact us at hello@gigabound.com.au. We will respond to access and correction requests within 30 days. We may need to verify your identity before processing your request. There is no charge for making a request or for us to correct your information, though we may charge a reasonable fee for providing access if the request is complex or resource-intensive.

7. Cookies and Analytics

Our website uses Cloudflare Web Analytics to understand how visitors interact with our site. Cloudflare Analytics is a privacy-first analytics platform that:

  • -Does not use cookies or track individual users across sites
  • -Collects aggregated, non-personally-identifiable data
  • -Provides insights into page views, visits, and referral sources

Our website may also use essential cookies required for the website to function correctly (e.g., security cookies from Cloudflare). These cookies do not track personal information for marketing purposes.

8. Complaints

If you believe we have breached the APPs or handled your personal information inappropriately, you may lodge a complaint with us by contacting:

Gigabound Privacy Officer
Email: hello@gigabound.com.au

We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

  • -Website: www.oaic.gov.au
  • -Phone: 1300 363 992
  • -Post: GPO Box 5218, Sydney NSW 2001

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on our website with a revised effective date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Gigabound
ABN 95 244 132 351
Melbourne, Australia
Email: hello@gigabound.com.au